Contact Us

If you would like to contact someone from the Suffolk GP Federation please contact us at:

Media Enquiries
We welcome all press enquiries, whether relating to an active news story involving the Suffolk GP Federation, or seeking expert comment on a broader story.

COMPLIMENTS, COMMENTS, CONCERNS AND COMPLAINTS

Suffolk GP Federation aims to provide patients with the best care we can. If you have any compliments, comments, concerns or complaints about our services, we want to hear them.

✉︎ sgpfed.feedback@nhs.net

✆ 0345 241 3313

✎ Suffolk GP Federation, Riverside Clinic, 2 Landseer Road, Ipswich IP3 0AZ

If you would like to read our “How to raise a concern” leaflet, click here. Your concerns will be passed to the Governance Team who will contact you to see how they can help.

If you would like to read our complaints policy, click here.

If you feel that we have been unable to resolve your complaint you can contact the Parliamentary and Health Service Ombudsman (PHSO) to ask for an independent review. This is a free service. More about the PHSO can be found here https://www.ombudsman.org.uk/ or by calling their helpline on 0345 015 4033.

Patient Feedback Surveys

We welcome all patient feedback regarding our services to help us improve the care we are providing. Please complete the relevant survey found below for the service you visited.

Primary Care Services

Unity Healthcare Practice

Survey link: https://forms.office.com/e/3QUfpYxAWD

This survey is for patients whose GP Practice is Unity Healthcare Haverhill, Long Melford Practice and Lavenham Surgery.

GP+

Survey link: https://forms.office.com/e/76vXXf0jEB

This survey is for patients who received an appointment to see a clinician on behalf of their GP Surgery.

Urgent Care Services

Out of Hours Service

Survey link: https://forms.office.com/e/ePfQqWNi8v

This survey is for patients who contacted the 111 Service and either received a telephone or face to face appointment.

West Suffolk Hospital Streaming Service

Survey link: https://forms.office.com/e/npK5vXWf2M

This survey is for patients who attended West Suffolk Hospital A&E, and were streamed to the GP Streaming Service.

Community Care Services

Suffolk Community Podiatry Service

Survey link: https://forms.office.com/e/BNqGTUyfV0

This survey is for patients who received an appointment in the community for their foot health.

Community Bladder and Bowel Service

Survey link: https://forms.office.com/e/DtgPepythR

This survey is for patients who received advice or care regarding their incontinence – this does not include bladder ultrasound scans.

Community Cardiology Service

Survey link: https://forms.office.com/e/JVqdYnNR0A

This survey is for patients who received care in our Community Cardiology Service.

Cervical Screening Service (Very Important Invitation Project)

Survey link: https://forms.office.com/e/dwvJNxcmmu

This survey is for individuals who attended an education session with our Very Important Invitation Team – this does not include patients who have had a cervical smear appointment.

NHS Health Checks

Survey link: https://forms.office.com/e/pcMEEKQsyF

This survey is for patients who received their Health Check assessment in our community service.

Felixstowe Minor Injuries Clinic

Survey link: https://forms.office.com/e/bzncYXDMy1

This survey is for patients who attend Felixstowe General Hospital for the Minor Injuries Clinic.

Fracture Liaison Service

Survey link: https://forms.office.com/e/HKgfpNbYR4

This survey is for patients who received care for their osteoporosis from our community service.

North East Essex Diabetes Service

General survey link: https://forms.office.com/e/zQe6FEu3ku

Education survey link: https://forms.office.com/e/dRHTiWPHVX

This survey is for patients who are under the care and advice of the NEEDS service for their diabetes care.

Stoma Service

Survey link: https://forms.office.com/e/3B5MsJB16d

This survey is for patients who are supported by our Stoma service in the East of Suffolk.

Community Ultrasound Service

Survey link: https://forms.office.com/e/z8dLZtceXv

This survey is for patients who received an ultrasound scan in a community setting.

IRIS – Sexual Assault Service

Survey link: https://forms.office.com/e/9xa1DTuFyS

This survey is for individuals who are supported by our Sexual Assault Service (IRIS).